heybaji aff Privacy Policy
This document explains in detail how heybaji aff collects your personal information, what it is used for, and what steps are taken to protect your privacy. Please read this policy carefully.
This privacy policy is effective from January 2025. By using the site, you are considered to have agreed to all the terms of this policy.
1. Introduction
heybaji aff is an online gaming and betting platform operated for users in Bangladesh. We place the highest importance on our members' privacy and are committed to ensuring the security of their personal information.
This privacy policy tells you:
- What types of information we collect and why
- How that information is processed and stored
- Under what circumstances information may be shared with third parties
- What technology is used to protect your information
- Your rights and how to contact us
heybaji aff's Terms and Conditions should be read alongside this privacy policy, as both documents together form part of the membership agreement. If you disagree with any part of this policy, please stop using the site and contact our support team.
2. What Information We Collect
heybaji aff collects two types of information — information you provide directly, and information generated automatically while you use the site.
2.1 Information Provided at Registration
When opening an account, the information you provide yourself includes:
- Full name and date of birth (for age verification — applicable for 21+ age requirement)
- Mobile number and email address
- Password (stored in encrypted form)
- Payment-related information (such as bKash, Nagad, Rocket, Upay account numbers)
- Details of documents required for identity verification
2.2 Automatically Collected Information
When you browse the heybaji aff site or play games, certain technical information is recorded automatically:
- Device type, operating system, and browser version
- IP address and approximate location
- Session duration, pages visited, and click patterns
- Game session data (bet amounts, win/loss records)
- Data obtained through cookies and similar tracking technologies
2.3 Information Received Through Customer Support
Questions or complaints you raise when seeking support via live chat or email are also stored in our system. This is used to improve the quality of future support.
3. Purpose of Using Information
heybaji aff uses members' information only for legitimate and specific purposes. Each purpose is clearly described below:
3.1 Account Management and Verification
We use registered information to confirm your identity, verify your age (meeting the 21+ age requirement), and ensure account security.
3.2 Processing Financial Transactions
Payment-related information is required to complete deposits and withdrawals securely. We process transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and keep a record of every transaction.
3.3 Providing Customer Support
Information is used to improve the quality of 24/7 live chat and email support, and to resolve your issues quickly.
3.4 Ensuring Responsible Gaming
We monitor gaming activity so that support can be provided promptly if signs of risky behaviour appear. Ensuring a safe environment for every member in accordance with heybaji aff's Responsible Gaming Guidelines is our priority.
3.5 Technical Improvement and Analysis
Analytical data is used to improve site performance, identify errors, and enhance the user experience.
3.6 Fraud and Cybersecurity
Security analysis is carried out to prevent unauthorised account access, financial fraud, and to maintain system integrity. Data is kept secure using SSL encryption and other technologies.
4. Cookies and Tracking Technology
heybaji aff uses cookies and similar technologies to operate the website. Cookies are small data files stored in your browser that help improve the site's performance.
4.1 Essential Cookies
These are necessary for the core functionality of the site — such as maintaining login sessions, security checks, and saving form data. Without these cookies the site does not function properly.
4.2 Functional Cookies
These cookies are used to remember your preferences such as language, display settings, and game history. This means you do not have to set them up again each time.
4.3 Analytics Cookies
Analytics cookies are used to understand which pages are visited most and which features are used most. This information helps in improving the service.
4.4 Cookie Controls
You have the option to block or delete cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working properly. In most browsers, this can be managed from the privacy or security settings.
5. Sharing Information with Third Parties
heybaji aff does not sell members' personal information to any third party. However, limited information may need to be shared in certain specific situations.
5.1 Payment Processors
Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and banking partners to complete financial transactions. These partners use the information only for processing transactions.
5.2 Technology Service Providers
Some technology partners required to operate the site (such as server hosting and security services) may access the minimum information necessary. They all adhere to confidentiality terms.
5.3 Legal Obligations
If required to provide information due to a court order, government directive, or legal process, this will be done. In such cases, every effort will be made to notify you in advance where possible.
5.4 Business Changes
If there is any major change to the company's structure (such as a merger or acquisition), members will be informed in advance and their information will continue to be handled under the same privacy standards.
6. Data Security Measures
To ensure the security of members' information, heybaji aff has implemented multiple layers of technical and administrative measures.
6.1 Encryption
All data transfers between the site and your browser are encrypted using SSL (Secure Socket Layer) technology. Passwords and sensitive financial information are always stored in encrypted form.
6.2 Access Control
Only authorised staff may view members' information for specified purposes. Every access is logged and audited regularly.
6.3 Security Monitoring
Automated monitoring runs continuously to detect any unusual activity in the system. If any risk of a security breach is identified, prompt action is taken and affected members are notified.
6.4 Member Responsibilities
You also have some responsibilities in protecting your information — not sharing your password with anyone, logging out when using a public device, and contacting us if you notice any suspicious activity.
7. Data Retention and Deletion
heybaji aff does not retain any information longer than necessary. The retention period depends on the type and purpose of the information.
7.1 Active Accounts
Identity, transaction, and gaming history data is retained for as long as the account remains active. This information is used to maintain service quality and meet legal obligations.
7.2 Closed or Banned Accounts
Even after an account is closed, financial transaction data is retained for legal reasons for the applicable period. Once the period expires, data is securely deleted or anonymised.
7.3 Data Deletion Requests
In certain cases you may request that your data be deleted. However, records of financial transactions or security-related data may need to be retained for legal requirements. To make a request, see the contact section below.
8. Your Data Rights
As a heybaji aff member, you retain several rights regarding your own information.
8.1 Right of Access
You may request to know what information is held on your account. We will provide that information within a reasonable time.
8.2 Right to Correction
If any information is incorrect or outdated, you may request a correction. Some information can be updated directly from your account settings.
8.3 Right to Withdraw Consent
Where the basis for processing information is your consent, you may withdraw that consent at any time. However, processing completed before withdrawal will remain valid.
8.4 Right to Complain
If you have any complaint about how your information is used, you may raise it directly with our support team. We take every complaint seriously and work towards a resolution. For general questions, you may also check our FAQ section.
9. Protection of Minors' Information
heybaji aff is a platform operated entirely for adults. All gaming and betting activities are applicable for those aged 21 and above.
We do not knowingly collect personal information from any minor (under 21 years of age). Age verification is in place at the time of registration and identity documents may be requested in suspicious cases.
If it comes to our attention that a minor's information has been collected by mistake, the relevant account will be closed immediately and the information will be deleted.
10. Changes to This Policy
heybaji aff reserves the right to update this privacy policy as needed. If any significant changes are made, members will be informed by one of the following methods:
- A notice will be sent to the registered email address
- An alert will be displayed upon logging into the site
- The "Last updated" date at the top of this page will change
If you continue using the site after an update, you will be considered to have given consent to the new policy. It is therefore a good idea to read the policy once after any changes.
Contact Us
If you have any questions about this privacy policy or wish to make a request regarding your information, please contact our support team. We provide support in both Bengali and English.