heybaji aff's commitment to responsible gaming
Sports betting and casino games can be enjoyed as entertainment, as long as they stay within limits. heybaji aff believes every player has the ability to make their own informed decisions. On this page you will find self-limit tools, ways to recognise warning signs, and how to get support if needed.
Why responsible gaming matters
Betting and casino games can be enjoyed as a leisure activity — much like watching a film or going to a cricket match. But when control over play is lost, it can cause problems in personal and family life. At heybaji aff, we want every user to play with enjoyment and awareness.
With the growing number of online betting users in Bangladesh in mind, heybaji aff actively provides tools and information that help players make their own decisions. You should have full control over your account, your deposits, and your time.
To learn more about our full policy and commitment on responsible gaming, you can read our about us and mission page. It is also important to read the terms and conditions page to understand the rules for participating on the site.
The minimum age to participate in any betting or casino activity at heybaji aff is 21 years. Participation by minors is strictly prohibited. An age verification process is followed during account registration, and we may request identity verification documents if there is any doubt.
Tools to keep yourself protected
heybaji aff gives you practical tools so you can decide for yourself how much you play.
Deposit Limit
Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it cannot be increased before the specified period has passed.
Session Time Limit
Set a time cap for how long you play in each session. When the set time is up, you will be automatically prompted to take a break.
Self-Exclusion
You can request to have your account closed for a set period or permanently. During this time, neither logging in nor making a deposit is possible.
Loss Limit
Set a loss limit so you cannot place any more bets after losing a certain amount. It is the most effective way to manage your budget.
24/7 Support Chat
Talk to our support team via live chat at any time. They are always ready to help if you want to set a self-limit or request an exclusion.
Reality Check
You will be reminded at regular intervals how long you have been playing. These messages help you maintain a balance between entertainment and reality.
To activate or change these tools, go to your account settings or contact our 24/7 live chat support. Self-exclusion requests are acted on immediately.
Warning signs of a problem
If betting goes beyond the bounds of entertainment, certain signs may appear. If any of the following seem to apply to you or someone you know, taking a break and seeking support may be important.
- You feel driven to bet more to try to win back money you have lost.
- You are using money set aside for essential expenses — such as rent, food, or bills — on betting.
- You are hiding your betting from family or friends.
- You have tried to stop but kept failing.
- You feel restless, angry, or low when you cannot play.
- You are taking on debt or selling assets to fund betting.
- You are continuing to play even though it is harming your work, studies, or relationships.
Seeing these signs does not mean you are weak — it is a signal that the time to seek help has come. heybaji aff's support team, family, or a professional counsellor are all ready to help.
Where to find support
You do not have to face this alone. Help is available through any of the following.
heybaji aff Live Chat
Our support team is available in Bengali and English seven days a week, twenty-four hours a day. If you want to set a self-limit or temporarily close your account, help is available right away.
Email Support
If you prefer to reach out in writing with your privacy maintained, contact us by email. Our support address is [email protected] — the team responds promptly.
Family and Trusted People
Talk openly with a family member or trusted friend. Support from someone close to you is the greatest source of strength in the long run.
Professional Counsellors
Reach out to a mental health specialist or addiction counsellor. This service is available at government hospitals and private clinics in Bangladesh.
Temporary Account Closure
If you feel you need a break, ask for your account to be closed for 7 days, 30 days, or longer. It is done as soon as you get in touch.
Permanent Account Closure
If you feel a complete stop is necessary, you can request permanent account closure. We respect this decision and act on it immediately.
heybaji aff's commitment
We do more than provide tools — responsible gaming is at the heart of our service. Our privacy policy states that your playing patterns and account information remain fully secure and are never shared with third parties without reason.
Age is confirmed at registration. No one under 21 is permitted to open an account.
Bonus terms and wagering requirements are all communicated clearly. There are no hidden conditions.
If unusual playing patterns are detected, our team may proactively reach out.
No promotional messages are sent to players who are on self-exclusion.
Any request for a self-limit or exclusion made via live chat is acted on immediately.
A few tips for safer play
Following these simple guidelines before you start playing at heybaji aff will make the experience much more controlled and enjoyable:
- Decide in advance how much money and how much time you will spend — and stick to those limits.
- Do not treat betting as a source of income — it is entertainment, and the chance of losing is always there on every bet.
- Do not bet while drinking or under stress — your ability to make decisions is reduced at those times.
- Do not chase losses hoping to win your money back — it only makes things worse.
- Take regular breaks — long sessions reduce your judgement.
- Spend time on other interests and activities outside of betting.
- Be aware of whether anyone under 21 has access to your account.
Visit our frequently asked questions (FAQ) page for answers to common questions — it has detailed answers on account, deposit, and security topics.